Machine Repair Service

 


 

Within the manufacturers guarantee period

 

We at OfficeThings.ie offer a full repair service for all the office machine products we supply. As a general rule most office machines come complete with a one year guarantee, in some case on site depending on the manufacturer. If a machine becomes faulty within this period we will direct you to the individual manufactures service and support departments where they will arrange the repair of your machine directly. Remember some manufactures offer extending guarantees, please enquire at the time of purchase.

 

Outside the Manufactures guarantee period

 

Simply call our sale line with the offending machines make, model and serial number and a brief description of the fault. You can expect a call back from a qualified engineer within a couple of hours who will attempt to try to find a solution over the phone by asking a few questions or requesting you to complete a few tests. If it transpires the machine needs attention we will despatch an engineer to your premises and give you the exact cost of the call out and the hourly rate thereafter. In most cases simple faults can be fixed within the basic call out charge. However if the machine needs parts or workshop attention, you will be supplied with a detailed estimate of costs before the repair is undertaken.

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